Information for Tenants


Once you have found a property you wish to rent you will be required to complete an application for tenancy. This provides us with the information we need for the landlord to consider your application. When you submit the application you will also be required to provide two forms of identification one of which must contain a photograph. In the case of non united kingdom citizens you will be required to provide a copy of your passport and if applicable a work permit or visa in order that we can carry out immigration checks. Once approved we will then proceed to apply for references.


References will be taken for each applicant via an approved credit reference agency. If your references are satisfactory we will contact you to arrange a mutually convenient date for you to take occupation of the property. In some cases the reference agency may recommend a guarantor is required for the application to proceed. If the landlord agrees to this the guarantor will be required to complete an application form and they will be referenced.


Before taking occupation of the property you will be required to pay one months rent in advance. If the tenancy does not start on the first day of the month you will be required to pay either for the period up to the first of the month or in some cases from the start date to the first of the following month i.e. if the start date is say the 26th of a 30 day month you will be required to pay one month plus four days.

You will also be required to pay a damage deposit equal to six weeks rent i.e. monthly rent x 12 divided by 52 x 6. The deposit will be held by us and registered with our appointed and approved Tenancy scheme provider. You will receive notification of registration.


All tenants will be required to sign the tenancy agreement. This is a legally binding document so please be sure you understand and agree the terms of the agreement before signing. If you are in any doubt please consult a solicitor or the citizens advice bureau


An inventory will be prepared ( irrespective of whether the property is furnished or unfurnished ) detailing the condition of the property and contents. This is an important document designed to protect both the landlord and tenant from disagreements at the end of the tenancy. You will be asked to sign this prior to taking occupation and will have 7 days to check it and to report any discrepancies to us. We will discuss these with you and where agreed amend the inventory accordingly. If we do not hear from you within 7 days it will be deemed there are no discrepancies and that you have accepted the inventory as a true and accurate record.


You will be responsible for the cost of all utilities i.e. gas, electric etc and council tax. We will advise the relevant companies you have taken occupation and ask them to transfer all bills into your name.


The landlord is responsible for insuring the property. If you have given consent you will be contacted regarding contents insurance by our partner company Endsleigh who can cover your Tenancy Liability as part of their contents insurance.


You will be required to pay rent by standing order. Late payment of rent or part thereof will be liable to charges at 3% above the bank of England base rate.


Where we provide landlords with a full management service we will carry out quarterly inspections of the property. You will be given prior notice of the date and time of the

inspection. If this is not convenient you must contact us within 7 days to arrange another appointment. If you do not we will use our pass key to gain entry.


It is important you report any repair or maintenance issues to us as soon as possible. In the case of fully managed properties all issues should be directed to our office and arrangements will then be made for a contractor to attend.


We will contact you approximately three months before your tenancy expires to see if you want to renew for a further term. There may be an increase in rent in which case you may be required to increase your damage deposit accordingly.


When your tenancy comes to an end you must ensure you fulfill your obligations in accordance with the terms of the tenancy agreement. Failure to do so may mean you will incur extra costs following the check out.

If with the landlords agreement the tenancy is terminated at your request before its expiry you will be held liable for rent up to the date a new tenancy is created or the expiry of your current tenancy whichever is the sooner. You will also be liable to pay all the landlords fees in creating a new tenancy.

All keys must be returned to us on the day you vacate and failure to do so will result in you being charged rent up to the date they are returned.


The deposit will be refunded to you as soon as possible following your vacating the property. If there are any discrepancies noted at the check out you will be notified within 7 days. If after 20 working days agreement can not be reached with regards to the costs to be deducted for the discrepancies the landlord or tenant may refer the matter to our tenancy deposit scheme provider for an impartial adjudicator to decide such costs.

Please click here for a list of our Tenants Fees